Benchmarking by Xerox Corp.

Xerox Corporation is an American global corporation that sells print and digital document solutions, and services for businesses. Founded in 1906 as The Haloid Photographic Company, the company was renamed Xerox Corporation in 1961.

If you’re looking for a way to improve your business’s performance, benchmarking may be the answer. Benchmarking is a process of comparing your company’s performance against other businesses in your industry. This can help you identify areas where you need to make improvements.

Xerox Corp. is a leading provider of benchmarking services. They offer a variety of tools and resources that can help you compare your business’s performance against others in your industry. Their website includes a helpful guide that walks you through the process of benchmarking your company.

If you’re serious about improving your business’s performance, Xerox Corp.’s benchmarking services are worth checking out.

Benchmarking   by Xerox Corp.


What is Xerox Benchmarking?

Xerox benchmarking is the process of comparing your company’s performance against that of other companies in your industry. This can be done in a number of ways, but the most common method is to use financial ratios. Financial ratios are a way of measuring how well a company is doing in relation to others in its industry.

They can be used to compare different aspects of a company’s performance, such as profitability, solvency and efficiency. There are many different financial ratios that can be used for benchmarking, but some of the most common include the following: -Gross margin: This measures the percentage of revenue that a company keeps after paying for the cost of goods sold.

A higher gross margin indicates that a company is more profitable than its peers. -Operating margin: This measures the percentage of revenue that a company keeps after paying for its operating expenses. A higher operating margin indicates that a company is more efficient than its peers.

-Return on equity (ROE): This measures how much profit a company generates for each dollar invested by shareholders. A higher ROE indicates that a company is more profitable than its peers. – Debt-to-equity ratio: This measures the amount of debt financing relative to equity financing.

A lower debt-to-equity ratio indicates that a company is less leveraged than its peers and therefore poses less risk to investors.

How Did Xerox Go About Implementing Benchmarking Practices in the Company?

When Xerox Corporation wanted to improve its customer service in the early 1990s, it decided to benchmark itself against the best in the business. The company went about this by conducting a study of 100 top-performing companies in a variety of industries. Xerox identified three areas where it needed to improve: response time, first contact resolution, and average handle time.

In order to improve its response time, Xerox set up an 800 number for customers to call with their questions or problems. This allowed the company to track how long it took for calls to be answered and resolved. Additionally, Xerox shortened the amount of time employees spent on each call by instituting a policy that all calls should be less than five minutes long.

Finally, the company improved its hold times by training employees on how to better deal with caller anxiety. By studying and then implementing the best practices of other companies, Xerox was able to dramatically improve its customer service levels. As a result of these improvements, the company saw increases in both customer satisfaction and loyalty.

What of Information Did Xerox Discover in Its Benchmarking Study?

In its benchmarking study, Xerox discovered that the average worker spends about 2.5 hours per day searching for information. This time is spent looking for both internal and external sources of information, such as files, email messages, people, and data.

What are the 4 Types of Benchmarking?

There are four types of benchmarking: internal, external, functional, and generic. Internal benchmarking is done within a company, looking at different departments or processes to find areas where improvements can be made. This type of benchmarking is usually less expensive and time-consuming than external benchmarking, but it can be biased since companies tend to compare themselves to others in their industry or of similar size.

External benchmarking looks outside the company for best practices that can be implemented internally. This type of benchmarking can be more objective than internal benchmarking, but it can also be more expensive and time-consuming since data has to be gathered from multiple sources. Functional benchmarking compares specific functions or processes between different companies.

For example, a company might compare its customer service process to that of another company in a different industry. Functional benchmarking can provide valuable insights into how a company’s processes compare to others’, but it can be difficult to find good comparisons if the function being compared is unique to the company. Generic benchmarking looks at broad measures such as productivity or quality across different industries.

This type of bench-marking provides useful information on where a company stands relative to others, but it doesn’t provide much detail on how to improve specific processes within the company.

Xerox Corporation Video – Benchmarking

Xerox Benchmarking Case Study Answers

In 1993, Xerox Corporation embarked on a journey to improve its business processes. The company decided to benchmark its operations against the best in the industry and find ways to close the gap. This case study will answer the following questions:

1. What is benchmarking? 2. What are the steps involved in benchmarking? 3. How did Xerox use benchmarking to improve its business processes?

4. What were some of the results achieved by Xerox as a result of their benchmarking initiative? What is Benchmarking? Benchmarking is a process that helps organizations understand how well they are performing relative to their peers.

It involves comparing key performance indicators (KPIs) across different businesses and identifying areas where improvements can be made. There are four main types of benchmarks that can be used: 1. Financial – This type of benchmark looks at financial indicators such as profitability, return on investment (ROI), or cost per unit produced.

2. Process – A process benchmark compares how well an organization’s processes compare with others in terms of quality, efficiency, or cycle time. 3. Customer – A customer benchmark measures satisfaction levels or other factors related to an organization’s customers/clients. 4. Best Practices – This type of benchmark identifies leading practices in an industry and then seeks to implement them within the organization being evaluated .

How Did Xerox Use Benchmarking To Improve Its Business Processes?The first step Xerox took was to form a cross-functional team that would be responsible for conducting the benchmarling study . Next, they identified over 100 potential companies to use as benchmarks, both inside and outside their own industry .

Once these companies were selected , data was gathered on a variety of topics including product development , manufacturing , order entry , shipping , and invoicing . After this data was collected , it was analyzed and compared against Xerox’s own performance metrics . Finally, based on these comparisons , recommendations were made on how Xerox could improve its own business processes .


Xerox Corp. has released a new study that details the best practices for benchmarking in the business world. The study, which is entitled “Benchmarking: A Guide to Best Practices,” provides readers with an overview of what benchmarking is and how it can be used to improve businesses. The guide begins by explaining what benchmarking is and why it is important.

Benchmarking is a process of comparing one’s own performance against that of other companies in order to identify areas where improvement is needed. It allows businesses to see how they stack up against their competitors and learn from their successes. The guide then goes on to detail the steps involved in conducting a benchmarking study.

First, businesses must identify their goals and objectives. Next, they must select the right company or companies to compare themselves against. Once these companies have been selected, businesses must gather data on their performance in various areas.

Finally, this data must be analyzed and used to create action plans for improvement.

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